Login   Ordering Products   Existing User   New User   Fruit & Veg Boxes   Security   Refund Policy

Login

• If you are a new user, simply press the New user Login button and the Login page will open. Once you have filled in your details, these are automatically stored. When you next use our site, you login as an existing user to save time filling in all the address details for your delivery. This will also enable you to save your order, re-call your last order, and change your address or other details, on the Customer Service page.

Return to top of page

Ordering Products

• Click on Shop in any page of the web and the Product Categories page will open.

• Click on the "Product Category" that you want to order, i.e., all the fruit is in the Fruit    category. This will open the Fruit page, or the category that you clicked on.

• Type a quantity into the Quantity box, then click on the little box in the blue Select column.

• Scroll down to the bottom of the page and click on

Order. This will open the Shopping Cart page, which will now show the products that you have selected. You can alter the quantity by typing in a different amount, or you can remove a product by clicking on Remove. If you make any changes, simply click on to show the new order and total.

• You can now return to the Shop page and add more products from any Product Categories to your shopping cart.

• Once you have ordered the products that you want, click on in the Shopping Cart

• This will open the Customer Order page. if you are an existing customer, simply type you Password and Email Address in the boxes and click Login Your details will appear in the spaces below. If any of your details have altered, you can amend them here, or in the special Customer Service page.  Now you can type any special requests in the Order Comments and Special Requests box  such as "Please leave in the shade" or if you have some items that you do not want   included in a Fruit Box, this is where to let us know. Now click on

• This will open the "Payment Page". You can still go back to the Shop and repeat the order procedure, adding or deleting products. When you are happy with your order, you  can click on Save this Cart if you wish to save a copy of your order for future reference. Now click on  .

• This is most important, once you click the button above, you are automatically transferred to the National Bank of Australia's online credit card centre. We have no record of your credit card or any details associated with this transaction. If your  transaction is approved by the bank, the bank sends us a notification, and you will receive a receipt from the bank and from us acknowledging your order and payment.

Return to top of page

Existing User

• Simply Login in on the Home page and then do your shopping. Your details will then be filled in automatically when you get to the Customer Order page.

• After you Login in, you can save your order or you can view any previous orders that you have saved.

Return to top of page

  New User

• As a New User, you can use the Customer Service page to create your own profile. Click on the New user login here button and the Login Page will open. Enter your  details and your password here.  Your email address must be correct so that we can email your password to you if you forget it.

• Now you can also use the Customer Service page to ; 

1. Change your details such as your address or telephone number etc..

2. Look up your previous orders.

3. Save your current order.

4. In the Cart Administration  section, you can simply click on Yes next to the cart you wish to restore. That cart will appear, press to re-order that cart. No fuss, very simple.

Return to top of page

Fruit & Veg Boxes

•  Our Fruit & Veg Boxes contain a selection of regular items such as Potatoes, Onions, Tomatoes, Apples, Oranges, Bananas, Carrots and Lettuce. The balance of the box includes a selection of in-season items such as Apricots, Cherries, Peaches, Avocados,  Cucumber, Pears, Beans, Eggplant, Pineapple, Broccoli, Grapes, Plums, Cabbage,  Mandarins, Pumpkin, Capsicum, Mangoes, Strawberries, Cauliflower, Mushrooms,  Watermelon, Celery, Nectarines, and Zucchini, and others.

•  If you have particular preferences for items that you do not want included, or perhaps have some still left from the last order, simply indicate your wishes in the Order Comments and Special Requests box.

Return to top of page

Security

• Concerns about using the Internet for financial transactions are probably the foremost concern of most people new to Internet shopping. We want to emphasise that we do not handle any of the Internet financial transactions. When you come to pay for your  purchases, you are actually transferred to the National Bank Internet Payment Service.

• The National Bank collects your information, processes it and sends us a notice that you  have paid for the goods. We do not have any access to credit card information or the processing of credit cards.

• For more information on the security of internet financial transactions, please click on this link to the National Australia Bank where you will be able to read the technical articles about Secure Socket Layer Encryption, and other processes the bank has put in place to protect credit card holders.

Return to top of page

Refund Policy

• If you are not entirely satisfied with the products that we deliver, we will replace those products with the same or nearest equivalent in your next order.

Return to top of page